Introduction

Welcome to FTS Comps Ltd’s privacy policy.
FTS Comps Ltd respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we process and safeguard your personal data when you visit our website (regardless of where you access it from). It also explains your privacy rights and how the law protects you.
Please refer to the Glossary at the end of this policy to understand some of the terms used in this document.

Purpose of this Privacy Policy

This privacy policy explains how FTS Comps Ltd collects and processes your personal data through your use of this website, including any data you may provide when signing up for newsletters, purchasing products or services, or participating in prize draws or competitions.
This website is not intended for children, and we do not knowingly collect data from children.
It is important that you read this privacy policy together with any other privacy policy or fair processing notice we may provide on specific occasions when collecting or processing personal data about you. This privacy policy supplements other notices and privacy policies and is not intended to override them.

Controller

FTS Comps Ltd is the controller and responsible for your personal data (referred to as “FTS Comps Ltd”, “we”, “us” or “our” in this privacy policy).
We have appointed a data privacy manager responsible for overseeing questions in relation to this privacy policy. If you have any questions or requests about this policy, including your legal rights, please contact the data privacy manager using the contact details below.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the following ways:
Full name of legal entity: FTS Comps Ltd.
Name of data privacy manager: Hasan Veletanlic
Email address: Admin@ftscomps.co.uk
Postal address: Flat 14, Oaklands, Argyle Road, London, W13 0HG
Telephone number: 0770 284 9 283

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). However, we would appreciate the opportunity to address your concerns before you approach the ICO, so please contact us first.

Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We keep our privacy policy under regular review. This version was last updated on 19/09/2024.
It is essential that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes during your relationship with us.

Third-Party Links

This website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The Data We Collect About You

Personal data or personal information refers to any information about an individual from which that person can be identified. It does not include anonymous data (where the identity has been removed).
We may collect, use, store, and transfer different types of personal data about you, which we have categorized as follows:

Identity Data: Includes first name, last name, username or similar identifier, and date of birth.
Contact Data: Includes billing address, email address, and telephone numbers.
Financial Data: Our payment providers control financial data; we do not collect or store it.
Transaction Data: Includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: Includes IP address, login data, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on devices used to access this website.
Profile Data: Includes username, password, purchases, or orders made by you.
Usage Data: Includes information about how you use our website, products, and services.
Marketing and Communications Data: Includes your preferences in receiving marketing from us and third parties, and your communication preferences.

We also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data is derived from your personal data but is not considered personal data in law as it does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data and it will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health information, genetic or biometric data). Nor do we collect any information about criminal convictions and offenses.

We may collect a minimal amount of personal data to enable you to enter any prize draws or competitions and to allow us to run these promotions. If you are a winner, we may need to collect additional information from you to award your prize. You will be notified of this at the time of your win.

If you fail to provide personal data where required by law, or where necessary under the terms of a contract we have with you, we may not be able to fulfill the contract. This could prevent us from providing you with services or entering you into competitions. In such cases, we will notify you at the time.

How Is Your Personal Data Collected?
We use various methods to collect data from and about you, including:

1. Direct Interactions
You may provide us with your Identity Data and Contact Data by filling in forms or by corresponding with us via post, phone, email, or otherwise. This includes personal data you provide when you:

Sign up for our competitions, products, or services.
Complete surveys or provide feedback.
Enter prize draws or competitions.
2. Automated Technologies or Interactions
As you interact with our website, we may automatically collect Technical Data about your device, browsing actions, and patterns. We collect this personal data using cookies, server logs, and other similar technologies. We may also receive Technical Data if you visit other websites that employ our cookies. Please see our Cookie Policy for more details.

3. Third Parties or Publicly Available Sources
We may receive personal data about you from third parties as listed below:

Technical Data from analytics providers such as Google or advertising networks like Facebook, based outside the UK.
Contact, Financial, and Transaction Data from payment service providers such as PayPal, based outside the UK, and Cashflows, based inside the UK.

How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to fulfill a contract with you or prepare to enter one (such as delivering products or services or entering you into a competition).
Legitimate Interest: Where it is necessary for our legitimate business interests and your rights do not override those interests.
Legal Obligation: Where we need to comply with legal or regulatory obligations.
To understand the legal bases for processing your data, refer to the Glossary below.

We generally do not rely on consent as a legal basis for processing your personal data, except for sending you third-party marketing communications via email or text. You have the right to withdraw consent for marketing at any time by contacting us.

Purposes for Which We Use Your Personal Data

We have set out below a table describing how we plan to use your personal data and the legal bases we rely on for this processing. In some cases, we may process your data based on more than one legal ground. If you require more details about the specific legal basis we rely on for processing your personal data, please contact us.

Purpose/Activity Type of Data Lawful Basis for Processing

To register you as a new customer (a) Identity (a) Performance of a contract with you
To process and deliver your order (a) Identity (a) Performance of a contract with you
(b) Contact (b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you, including: (a) Identity (a) Performance of a contract with you
(a) Notifying you of changes to our terms or policy (b) Contact (b) Necessary to comply with a legal obligation
(b) Asking you to leave feedback or take a survey (c) Profile (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to participate in prize draws or surveys (a) Identity (a) Performance of a contract with you
(b) Contact (b) Necessary for our legitimate interests (to study how customers use our products/services and keep our records updated)
To administer and protect our business and website (a) Identity (a) Necessary for our legitimate interests (for running our business, IT services, network security, and fraud prevention)
(b) Technical (b) Necessary to comply with a legal obligation
To deliver relevant website content and ads to you (a) Identity (a) Necessary for our legitimate interests (to understand how customers use our products and to grow our business)
(b) Contact
(c) Profile

To use analytics to improve our website, products, and customer relationships (a) Technical (a) Necessary for our legitimate interests (to define customer types and improve customer experience)

Marketing
We strive to offer you control over the use of your personal data for marketing. You will receive marketing communications from us if you have requested information, entered a competition, or purchased from us and you have not opted out of marketing.

You can ask us or third parties to stop sending you marketing messages by following the opt-out links in any message or by contacting us.

Data Security and Retention
We have put in place appropriate security measures to protect your personal data. Additionally, we will only retain your data for as long as necessary to fulfill the purposes we collected it for. In some cases, we may retain data longer to comply with legal or tax obligations.

For more information on retention periods, or to exercise your legal rights regarding your data, contact us.